Nvidia – Temenos’ Barb Morgan Shares How Chatbots and AI Agents Are Reshaping Customer Service in Banking
In financial services, AI has traditionally been used primarily for fraud detection and risk modeling. With recent advancements in generative AI, the banking industry as a whole is becoming smarter and more intuitive, offering hyper-personalized services and real-time insights for customers.
In the latest episode of the NVIDIA AI Podcast, Barb Morgan, chief product and technology officer at banking and financial services technology company Temenos, shares how AI is reshaping the banking landscape, from enhancing customer experiences to ensuring robust data security.
Morgan explains that AI can tailor financial products and services to customer needs, making interactions more meaningful and relevant. Plus, AI-powered chatbots and digital interfaces can provide 24/7 support, addressing customer queries in real time.
AI adoption has grown significantly in financial services. Notably, the use of generative AI for customer experience, especially through chatbots and virtual assistants, has more than doubled, rising from 25% to 60% over the last year. Learn more in NVIDIA’s fifth annual “State of AI in Financial Services” report.
And see more of the latest technological advancements by registering for NVIDIA GTC, the conference for the era of AI, taking place March 17-21. Temenos will share more insights and examples in the session titled, “Generative AI for Core Banking.”
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Nvidia – Temenos’ Barb Morgan Shares How Chatbots and AI Agents Are Reshaping Customer Service in Banking, source
